Best Work Order Software: 2024 Review

Concept of online documents, best work order software review article
Concept of online documents, best work order software review article

Choosing a new work order software can be a daunting task. When chosen wisely, a new solution can be pivotal for optimizing maintenance management and operational efficiency. However, the process is undeniably strategic, with short and long-term risk balancing on how well-suited the solution will be and how well your company will adapt to a new solution.

Numerous options are available, ranging from the advanced predictive maintenance capabilities of LLumin’s CMMS+ to the straightforward work order software of Zuper and Limble CMMS. Every work order management software, whether designed with extensive features or simply to streamline equipment maintenance tasks, brings with it a distinct set of benefits and potential challenges.

Today, we’ll provide you with a comparative analysis that goes beyond the superficial buzzwords that can obstruct deeper understanding, ensuring you’re better equipped to make informed decisions that are best for your business.

Today we’ll look at:

  • LLumin – And their all-in-one CMMS+
  • Zuper – A suite of productivity software tools for field service businesses.
  • UpKeep – An easy-to-use, newer predictive maintenance contender.
  • Limble CMMS – “A maintenance solution simple enough that even your boss will use it.”
  • FMX – A higher-priced solution for schools and educational facilities.
  • Maxpanda CMMS – a cloud-based solution that offers a variety of tools

Let’s take a closer look to find the best work order software for 2024.  

At-A-Glance: Best Work Order Software 2024

  Pricing/month/user Founded Predictive Maintenance Work Orders Asset Tracking
LLumin $45+ 2004
Zuper $40+ 2016
UpKeep $45+ 2014
Limble CMMS $35-120 2015
FMX $250+ 2012
Maxpanda CMMS $118+ 2004
A screenshot of the LLumin homepage.

LLumin

LLumin offers advanced CMMS+ (Computerized Maintenance Management Software) and EAM (Enterprise Asset Management) solutions. LLumin’s cloud-based, mobile-ready CMMS+ was created to assist organizations in more efficiently managing assets and maintenance operations, with a focus on reducing downtime and increasing productivity. Manufacturing, utilities, higher education, municipalities, and hospitality industries are just a few among those targeted by LLumin’s all-in-one solution.

Top Features

  • Predictive Maintenance: LLumin’s CMMS+ stands out with its AI-driven predictive maintenance capabilities. The software uses real-time IoT data and machine learning algorithms to anticipate equipment failures.
  • Comprehensive Implementation Support: LLumin offers a white-glove implementation process, guiding users through integrating CMMS+ into their facilities. This ensures a smooth transition to the new system, managed by experts who understand the complexities of effective work order software deployment.
  • User-Centric Design: LLumin’s CMMS+ was designed with the end user in mind. It is easily configurable by job role, allowing employees to navigate the system intuitively and with ease.

LLumin’s Rating (4.5 of 5 Stars):

Pros

  • Real-time monitoring and alerts for proactive maintenance strategies.
  • User-friendly interface that enables easy adoption and use.
  • Customization options to cater to specific business needs.
  • Integration capabilities with industrial sensors, ERP, and systems.

Cons

  • It does require an implementation and training process, although the process is highly efficient. 
  • Depending on the complexity of your organization, some features might be unnecessary.

LLumin’s CMMS+ Reviews Say

While good reviews can be found for any CMMS system, LLumin’s reviews stand out. Even the “cons” in the Softwareadvice.com reviews were pros.

Pros

  • “Llumin handles all of our maintenance needs for our production lines and tracking all parts required to keep the lines up and running. The entire staff is great to work with, and support is one of the best I work with compared to other software companies I deal with.”
  • I have been working with LLumin for 10+ years now and would not choose another CMMS for our facility. The support you get from the staff is first-rate. The development of the platform over the years is nothing short of impressive. 
  • “Like a fine wine, LLumin software just keeps getting better and better with their updates.”
  • “The application is easy to use and is well integrated with the mobile application.”
  • “In the browser, I can open several tabs, items on one tab, and purchase orders on another, the new reporting is greatly improved over previous versions. Just an overall great system to work with.”

Cons

  • “This is difficult to answer. Every software will have one or more gaps, given that they are not specifically designed for us and our processes. Having said that, we have found that to be minimal, and in some cases, our internal processes were found to be overly complicated. If we solve that, we will have far fewer issues. It is important to note that we have only laid the foundation. We have a roadmap of additional features to implement after stabilizing phase 1. We have 60 plus sites that will be using the software.”
  • “Some features with GIS implementation are slightly lacking, but far from a hindrance.”
  • “Can’t think of a ‘con.’ If we come across something we don’t understand or would like to change, the LLumin team is right there and works with us through everything.”

Zuper

Zuper is a cloud-based work order management tool made to help companies, particularly those in the field service sector, run more efficiently. The software usually provides tools to manage work orders, scheduling, dispatching, customer management, invoicing, and payments. Zuper was designed to make business operations more efficient by offering a complete platform that can handle different facets of the field service workflow.

Top Features

  • Work Order Management: Enables the creation, assignment, tracking, and updating of work orders in real time. 
  • Scheduling and Dispatch: Facilitates scheduling of jobs and the dispatching of personnel to specific locations supported by required information and tools. 
  • Inventory Management: Helps track and manage inventory levels of equipment, parts, and resources.
  • Customer Management: Keeps track of customer details, service history, and preferences and may offer portals for customers to create service requests.

Zuper’s Rating (3 of 5 stars):

Pros

  • Automated scheduling, dispatch, and billing can boost operational efficiency.
  • Tracking work orders and technicians in real time helps ensure efficient business operations. 
  • Improved scheduling, communication, and job tracking often lead to higher customer services levels. 

Cons

  • The software does not yet support fleet management features.
  • The app interface can be confusing for some
  • Lacks more comprehensive features needed when managing business-critical equipment

What Clients Say

We’ve highlighted the pros and cons of Zuper’s customer feedback below for your consideration.

Pros

  • Very positive. Enabled us to grow the field team from less than 5 to nearly 30. Aiming for further growth in the team size and the number of jobs completed. 
  • Very attractive feature set, easy rollout, attractive pricing, and helpful customer support.

Cons

  • Does not yet support fleet management features, but they are in the roadmap.
A screenshot of the UpKeep CMMS homepage.

UpKeep

UpKeep is a modern CMMS that is making a big impact in the maintenance management industry. It is renowned for its user-friendly interface and mobile-first strategy. UpKeep was created for teams that needed to optimize their maintenance processes. By enabling businesses to collaborate and communicate in real time, the system helps bring the conventional work order process into the digital and mobile-ready era.

Top Features

  • Mobile-First Design: UpKeep’s mobile application is a powerful tool for technicians on the go, allowing them to access work orders, capture photos, and create checklists from their smartphone or tablet.
  • Asset and Inventory Management: Upkeep simplifies tracking the lifecycle of assets and managing inventory levels. Users can monitor equipment health, track maintenance history, and keep tabs on spare parts and supplies easily.
  • Workflow Automation: Upkeep automates the workflow process, sending notifications and alerts for maintenance schedules, work order progress, and inventory thresholds. 

UpKeeps’s Rating (3.5 of 5 Stars):

Pros

  • The interface is user-friendly, perfect for beginners.
  • Provides work order management and preventive maintenance capabilities.
  • Mobile application enables maintenance work directly at the site.
  • Pricing is budget-friendly across various plans.
  • Reliable customer service with consistent software updates.

Cons

  • Lacks some advanced features offered by competitors
  • Limited scalability for larger businesses with complex maintenance needs
  • Integration options may be limited

UpKeep Reviews Say

We’ve highlighted the pros and cons of Upkeeps’ customer feedback below for your consideration.

Pros

  • “I love how user friendly it is. I also love how fast the response time is.”
  • “I like the ease of use and having the app is very handy. It’s a good way to communicate with the team.”
  • “The Customization of the software is quite extensive. Has an honest-to-goodness workflow that is concise and easy to follow.”
  • “Sometimes it can be a bit too complicated, but overall the ease of navigating it either on the phone app or your computer browser makes it a great choice.”
  • “The UI needs work, especially when moving parts around or finding assets in a location.”

Cons

  • “System seems to freeze up a lot… annoying when it happens and starting over means losing what you just typed.”
  • “Development team seems restricted on what they can and cannot do while finalizing the program for users.”
  • “Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.”
Limble CMMS work order software homepage.

Limble CMMS

Limble CMMS is a software solution designed to help businesses more efficiently manage their maintenance operations. Limble, like other CMMS systems, focuses on the upkeep of equipment, facilities, and assets.

Top Features

  • Maintenance Management: Limble provides tools to schedule and manage maintenance tasks, work orders, and preventive maintenance.
  • Asset Management: It allows you to keep a comprehensive record of your assets, equipment, and facilities, including maintenance history and documentation.
  • Inventory Management: Limble can help you track and manage your spare parts and inventory levels, ensuring you have the right parts available when needed.
  • Mobile Access: Technicians can access work orders, asset information, and maintenance instructions in the field.

Limble’s Rating (3.5 of 5 Stars):

Pros

  • User-friendly and easy to navigate, which can reduce training time needed for your staff.
  • Limble can be scalable, making it suitable for small businesses, as well as larger enterprises.

Cons

  • The pricing for Limble may not be suitable for very small businesses, startups, or businesses with budget constraints.
  • Integrating Limble with other business software systems may require additional time and resources due to complexity.

Limble’s Reviews Say

We’ve highlighted the pros and cons of Limble’s customer feedback below for your consideration.

Pros

  • “Other than the ease of implementation and use, which by itself is already worth forking out the money to use this as a company’s CMMS tool, their customer support is just next level.”
  • “The software is great and the customer support even better.”
  • “Limble has been a blessing to our company as we never had a maintenance CMM before.”

Cons

  • “Need offline access, shouldn’t sign out on mobile so often.”
  • “I still struggle with setting up the maintenance intervals with regards to hour metre readings. I have not seen an entry for periodic hour metre registering to keep track of the next schedule.”
  • “There is no offline version, for it to work you have to be online – something i am sure they are working to do though.”
A screenshot of the FMX homepage.

FMX

FMS is a comprehensive facility management solution that offers a variety of tools to help improve maintenance operations. This solution is well-known for its user-friendly interface and versatile configuration options, which allow facility managers to maintain greater control over their environments and resources.

Top Features

  • Work Order Management: FMX excels in managing work orders with ease, enabling users to submit, track, and manage maintenance requests from anywhere. 
  • Preventive Maintenance Scheduling: FMX makes it easier to schedule routine preventive maintenance tasks. Automatic notifications and detailed calendars ensure that maintenance activities are completed on time every time.
  • Asset Tracking and Management:FMX enables efficient asset tracking and management throughout their lifecycle. Users can easily view maintenance history, warranty information, and operational costs.

FMX’s Rating (4 of 5 Stars):

Pros

  • Designed for schools and educational facilities; can be customized to meet specific educational institution needs
  • Comprehensive features for maintenance management, scheduling, and asset tracking
  • Integration options with other systems like calendar and email
  • Good customer support and training resources

Cons

  • Pricing is higher when compared to other solutions.
  • For new users, the learning curve may be steeper.
  • Non-educational facilities have a scarcity of industry-specific features.

FMX Reviews Say

While some FMX reviewers rave about the product’s features, others express concerns about the complexity of training. We’ve highlighted the pros and cons of FMX reviews below for your consideration.

Pros

  • “I know anytime I need help with something my rep will help me accomplish it with an awesome, friendly attitude. They act like they care about you as a customer…imagine that.”
  • “Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out.”
  • “Do your due dilligence, as many of these software companies will charge extra for customization and support. FMX has a great price point and great serivce to back it up.”

Cons

  • “Have not figured out a way to add folders to the equipment, so the equipment manuals are more difficult to navigate in the software since there are so many individual PDF’s.”
  • We haven’t had any issues with this product or vendor. The training for this was a bit ridiculous.”
 Maxpanda work order software homepage

Maxpanda is a cloud-based CMMS and asset management software that helps businesses in a variety of industries simplify maintenance operations. Its user-friendly platform provides a variety of features to help improve efficiency and reduce downtime.

Top Features

  • Work Order Management: Maxpanda’s work order management system is simple to use, allowing users to easily create, assign, track, and prioritize work orders.
  • Preventive Maintenance:The ability to schedule and manage preventive maintenance tasks is one of its standout features. Maxpanda helps you create maintenance schedules, establish recurring tasks, and automate notifications, ensuring critical maintenance is always identified and implemented. 
  • Inventory and Parts Management: Maxpanda includes a comprehensive inventory management module that allows you to track and control your inventory levels, order parts as needed, and save money.

Maxpanda CMMS

Maxpanda is a cloud-based CMMS and asset management software that helps businesses in a variety of industries simplify maintenance operations. Its user-friendly platform provides a variety of features to help improve efficiency and reduce downtime.

Top Features

  • Work Order Management: Maxpanda’s work order management system is simple to use, allowing users to easily create, assign, track, and prioritize work orders.
  • Preventive Maintenance:The ability to schedule and manage preventive maintenance tasks is one of its standout features. Maxpanda helps you create maintenance schedules, establish recurring tasks, and automate notifications, ensuring critical maintenance is always identified and implemented. 
  • Inventory and Parts Management: Maxpanda includes a comprehensive inventory management module that allows you to track and control your inventory levels, order parts as needed, and save money.

Maxpanda’s Rating (3.5 of 5 Stars):

Pros

  • Competitive pricing suited for small to medium-sized businesses.
  • Known for its ease of setup and user-friendly interface.
  • Subscription plans are flexible, catering to various business needs.

Cons

  • When compared to other CMMS platforms, customization options may be limited.
  • Larger organizations may require more comprehensive reporting tools.
  • Customer support varies and may not be adequate for lower-tier subscriptions.

Company Reviews Say

Pros

  • “Ease of use and it can integrate with other products.”
  • “I loved the ease of use of Maxpanda CMMS. It is also really nice to be able to track the progress of a request in near-real time.”
  • “In the resort industry, this is useful when needed to find maintenance issues for certain rooms/buildings.”

Cons

  • “Tutorials suck, system needs new tutorials to go over every aspect of the system.”
  • “The reporting system is inadequate for management to capture needed data to make ongoing decisions.”
  • “The system is not the easiest to use. It is confusing for non-tech-savvy people.

What to Look for When Buying Work Order Software

When purchasing work order software for your company, you should first consider your company’s specific needs in relation to the industry you’re in. You should also consider the specific features and functionalities of your chosen solution. We’ve listed the top key features to look for below:

  1. Ease of Use: The software should be user-friendly. A steep learning curve can dissuade employees from supporting your implementation process.
  2. Work Order Management: The core function of the software should be effective work order management, allowing you to create, track, and manage work orders well.
  3. Scheduling and Dispatch: Look for scheduling tools that enable you to assign work orders to technicians, optimize routes, and ensure service in a timely manner.
  4. Mobile Accessibility: Ensure that technicians can access work orders, update job status, and capture data in the field using mobile devices. 
  5. Asset and Equipment Management: The software should help you track the maintenance history and information related assets, equipment, resources, etc.
  6. Reporting and Analytics: Advanced reporting capabilities can provide valuable insights into your maintenance operations.

And, of course…

  • Predictive Maintenance: If your operations rely on predictive maintenance, look for software with features that support data analytics and predictive maintenance scheduling. Predictive analytics is the future of maintenance management operations.
  • Cost and Scalability: Understand the pricing structure of the software, and ensure it aligns with your budgetl further ensure it can scale with your business as it grows.

But if you’re still unsure what you need, your best bet is to try a demo.

LLumin: The Best Work Order Software 2024

So, what distinguishes LLumin’s CMMS+ from other leading work order software? Many softwares on the market lack critical preventive and predictive maintenance features; however, LLumin’s advanced platform integrates these features into a single, intelligent, and highly responsive work order software. Its most competitive features are as follows:

  • AI-Enhanced Work Order Optimization: LLumin isn’t just about managing work orders; it’s about optimizing them. The system doesn’t only track data; it uses AI to interpret IoT inputs, analyzing them to anticipate equipment failures before they occur. 
  • End-to-End Implementation: Adopting LLumin’s CMMS+ is a journey toward digital transformation that you won’t take alone. LLumin provides an end-to-end implementation service, ensuring that the integration of your new work order system is sless. This enables a transformative transition, managed by experts who understand the nuances of effective work order software deployment.
  • Superior Customer Support: Questions about configuring your work orders? Need help optimizing your maintenance schedule? LLumin’s customer support is tailored to the needs of your organization, providing unrivaled assistance to ensure its clients quickly maximize the software’s capabilities and experience the best of what work order software has to offer. 

FAQs

What is a work order software?

Work order software is used to create, manage, and track tasks or assignments. It is most common use cases include being used to streamline maintenance, services, and operational processes. It acts as a centralized repository for company data, and helps to generate and monitor work orders. 

How do I choose the right work order software?

The right work order software will be determined by several factors, including the size of your company, industry, and budget. Consider factors such as your overall company goals and the features of your software to make the best decision. Is your solution simple to use and mobile-friendly? Is it equipped with asset management, scheduling and dispatch, customization options, and so on?

What are the key differences between LLumin, Zuper, and Maxpanda?

LLumin offers an advanced CMMS+ solution with predictive maintenance capabilities, real-time equipment monitoring, and work order software automation. Zuper is a cloud-based field service system with a focus on mobile accessibility. Maxpanda is also a cloud-based CMMS known for its preventive maintenance and inventory control capabilities. Each solution has unique strengths; the decision on which solution is best for you will be based on your organization’s specific needs and priorities.

LLumin’s CMMS+ Sets a Higher Standard

In the crowded market of work order software, LLumin’s CMMS+ stands out as a clear game-changer. More than our advanced CMMS features set us apart; we are committed to our clients’ success both before and after implementation. 

Our solution goes far beyond maintenance management, yet it is simple for any team to use and integrate with existing solutions to create a proactive environment that anticipates need and change. This can help your organization respond before issues occur rather than reactively to unexpected breakdowns.

If you’re looking for a cutting-edge solution with a seamless integration process and expert customer service, contact us today and join the many happy customers who use LLumin’s CMMS+ to elevate work order management to new heights.

Getting Started With LLumin

LLumin develops innovative CMMS software to manage and track assets for industrial plants, municipalities, utilities, fleets, and facilities. If you’d like to learn more about the total effective equipment performance KPI, we encourage you to schedule a free demo or contact the experts at LLumin to see how our CMMS+ software can help you reach maximum productivity and efficiency goals.

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