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eRPortal is now LLumin! – Learn more about our new brand identity here.

Customer Support

CUSTOMER SUPPORT

Ensure your success with LLumin Software

LLumin compliments its software products with support services that ensure our clients’ continued success. It’s important to us that you are able to know about your most critical assets at the most critical times. That’s why when you partner with LLumin, you not only get our software but our expertise and our proven methodology for implementation.   This includes consulting services that combine best practices with the realities of how each of our customers is unique in some way.  And this understanding allows us to shape our application to fit your specific organizational processes and your culture.  We support this methodology with distance learning, a rich library of videos, and on-site support.

And after go-live, our READYSupport team provides unlimited remote and phone support, periodic service-pack updates, and full version upgrades at no additional charge. Our customer support desk responds to issues 8:30 A.M. – 6:00 P.M. EST, Monday – Friday. In addition to our support team, our customers have ongoing access to our FAQs , videos, support documents, and an array of training guides.