Maintenance technician performs maintenance troubleshooting
Maintenance technician performs maintenance troubleshooting

Maintenance troubleshooting in the past relied solely on experience, training, and human intuition. Maintenance technicians were dispatched to investigate mechanical problems, identify issues, and then suggest solutions to get equipment up and running. 

This article will discuss the importance of effective troubleshooting and provide valuable tips and techniques for maintenance technicians. Further, we’ll highlight the benefits of using a Computerized Maintenance Management System (CMMS) like LLumin CMMS+ to improve this business-critical process. 

The Importance of Effective Troubleshooting

When maintenance is performed manually and relies solely on human troubleshooting, it is necessary to identify the root cause of the mechanical failure, understand how and why it occurred, and then take steps to correct the problem and prevent it from recurring. Technicians are often the frontline problem solvers in this process, in charge of keeping machinery and equipment running at peak efficiency.

Effective troubleshooting requires a deep understanding of the specific machines and equipment involved and a persistent effort to find solutions. And when a company has access to a team of highly skilled technicians, it can mean the difference between a minor setback and major expenses and downtime.  

4 Maintenance Troubleshooting Techniques

We’ve listed four main maintenance troubleshooting techniques that should form the foundation of effective maintenance management. You can use these techniques as guidelines to improve your current maintenance program. 

Technique Description
Diagnosing Problems The first step in troubleshooting is accurately diagnosing the problem. Maintenance technicians should use their knowledge and skills to recognize symptoms, noises, or irregularities that indicate a problem. Further, use predictive maintenance techniques such as vibration analysis and thermography to aid in detecting problems before they cause breakdowns.
Root Cause Analysis To avoid recurring problems, technicians must perform root cause analysis. This entails digging deeper to determine why a problem occurred. Techniques such as the “5 Whys” method can assist technicians in tracing the source of an issue and implementing solutions that address the underlying cause.
Tracking Solutions Maintenance technicians should keep detailed records of the problems they’ve solved and their implemented answers. Tracking issues and solutions can result in a repository of knowledge that will aid in future troubleshooting. Further, this documentation is extremely useful for training new team members.
Continuous Learning The maintenance world is dynamic, with ever-evolving tools and technology. Maintenance methods and tools must be updated, and technicians must embrace continuous learning. An informed technician is better able to troubleshoot problems successfully.

The Benefits of CMMS Software in Troubleshooting

Using a CMMS system to improve maintenance troubleshooting will provide a wide range of benefits and help a company streamline its maintenance management processes to be more effective and efficient. Using LLumin’s CMMS+ can support companies with the following:

  1. Task Assignment: You can completely automate the assignment of maintenance tasks and prioritize them with LLumin’s CMMS+, ensuring that they are assigned to the right technician with the necessary skills to handle each emerging issue. Lower risks of human error, increasing productivity levels, and problems resolved more quickly are all benefits of having access to this centralized system.
  2. Work Order Tracking: As work orders are created in LLumin CMMS+, , the system documents every step of the troubleshooting,  the repair, and the final remediation process. Your technicians can update work orders with their findings and actions, providing a comprehensive and transparent work record. 
  3. Enhanced Communication: LLumin’s CMMS+ facilitates and improves communication between departments and team members. The platform makes it easy to share insights, collaborate on solutions, and share a wealth of historical data on equipment issues, which can foster a culture of continuous improvement. 
  4. Data-Driven Decisions: LLumin collects and analyzes maintenance data in real-time, helping organizations make data-driven decisions. With LLumin, you can proactively address developing problems before they cause downtime by identifying failure patterns and trends in equipment issues. 

Maintenance Troubleshooting with LLumin’s CMMS+

When it comes to maintenance management, every minute saved in identifying and resolving problems directly impacts a company’s productivity and cost. Equipping maintenance teams with LLumin’s cutting-edge CMMS+ system can help you stay ahead of machine failure, while helping your technicians work more efficiently, collaborate better, gain access to essential information, and properly document their troubleshooting efforts.

When you combine technician expertise with advanced technology, you can say goodbye to paper-based processes and inefficiency. LLumin’s CMMS+ can help your company avoid unplanned downtime and ensure that business-critical assets operate at peak performance for more extended periods of time.

Getting Started With LLumin

LLumin develops innovative CMMS software to manage and track assets for industrial plants, municipalities, utilities, fleets, and facilities. If you’d like to learn more about the total effective equipment performance KPI, we encourage you to schedule a free demo or contact the experts at LLumin to see how our CMMS+ software can help you reach maximum productivity and efficiency goals.

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Director of Business Development at LLumin CMMS+

Chris Palumbo brings over 13 years of expertise in B2B sales across diverse sectors including Manufacturing, Food and Beverage, Packaging, and Pharmaceuticals. Leveraging 6 years of leadership experience, Chris has successfully guided sales teams within Manufacturing and Distribution to achieve success, particularly in large capital expenditure projects. As Director of Business Development for LLumin, Chris oversees the identification of business opportunities, pushing the development and implementation of a robust business development strategy aimed at accelerating revenue growth. With a proven track record of excellence, Chris has established himself as a respected industry leader and invaluable asset to the LLumin team.