eRPortal is now LLumin! – Learn more about our new brand identity here.

Customer Support Maintenance & Support

Need help with your LLumin CMMS or tool crib software?

LLumin compliments its software products with maintenance and support services that ensures the continued success of our clients'. Our support plan includes unlimited help desk phone support, periodic service-pack updates, and full version upgrades at no additional charge. Our customer support help desk responds to issues 8:30 A.M. - 6:00 P.M., Eastern Time, Monday - Friday.

In addition to our help desk support team, our support customers have access to our FAQs and Support Documents, which includes our software manuals.

LLumin Customer Support:

Email: [email protected]

Phone:  413-233-5434

LLumin Sales Department:

Email: [email protected]

Phone:  413-233-5404

Recent News Strategies for Reducing Plant Downtime

There are effective methods for reducing and preventing unplanned downtime – maintenance and operational leaders just need the right tools and be willing to put them to work.